Library2.0 and beyond
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  • No future for libraries?

    Posted on May 24th, 2009 Lukas Koster 11 comments

    Will library buildings and library catalogs survive the web?

    © Moqub

    © Moqub

    Some weeks ago a couple of issues appeared in the twitter/blogosphere (or at least MY twitter/blogoshere) related to the future of the library in this digital era.

    • There was the Espresso book machine that prints books on demand on location, which led to questions like: “apart from influencing publishing and book shops, what does this mean for libraries?“.
    • There was a Twitter discussion about “will we still need library buildings?“.
    • There was another blog post about the future of library catalogs by Edwin Mijnsbergen (in Dutch) that asked the question of the value of library catalogs in relation to web2.0 and the new emerging semantic web.

    This made me start thinking about a question that concerns us all: is there a future for the library as we know it?

    To begin with, what is a library anyway?

    For ages, since the beginning of history, up until some 15 years ago, a library was an institution characterised by:

    © Mihai Bojin

    © Mihai Bojin

    • a physical collection of printed and handwritten material
    • a physical location, a building, to store the collection
    • a physical printed or handwritten on site catalog
    • on location searching and finding of information sources using the catalog
    • on site requesting, delivery, reading, lending and returning of material
    • a staff of trained librarians to catalog the collection and assist patrons

    The central concept here is of course the collection. That is the “raison d’être” of a library. The purpose of library building, catalog and librarians is to give people access to the collection, and provide them with the information they need.

    Clearly, because of the physical nature of the collection and the information transmission process the library needed to be a building with collection and catalog inside it. People had to go there to find and get the publications they needed.

    If collections and the transmission of information were completely digital, then the reason for a physical location to go to for finding and getting publications would not exist anymore. Currently one of these conditions has been met fully and the other one partly. The transmission of information can take place in a completely digital way. Most new scientific publications are born digital (e-Journals, e-Books), and a large number of digitisation projects are taking care of making digital copies of existing print material.
    Searching for items in a library’s collection is already taking place remotely through OPACs and other online tools almost everywhere. A large part of these collections can be accessed digitally. Only in case a patron wants to read or borrow a printed book or journal, he or she has to go the library building to fetch it.

    All this seems to lead to the conclusion that the library may be slowly moving away from a physical presence to a digital one.

    But there is something else to be considered here, that reaches beyond the limits of one library. In my view the crucial notion here is again the collection.
    In my post Collection 2.0 I argue that in this digital information age a library’s collection is everything a library has access to as opposed to the old concept of everything a library owns. This means in theory that every library could have access to the same digital objects of information available on the web, but also to each other’s print objects through ILL. There will be no physically limited collection only available in one library anymore, just one large global collection.

    In this case, there is not only no need for people to go to a specific library for an item in its collection, but also there is no need to search for items using a specific library’s catalog.

    Now you may say that people like going to a library building and browse through the stacks. That may still be true for some, but in general, as I argue in my post “Open Stack 2.0“, the new Open Stack is the Web.

    © Nicole C. Engard

    © Nicole C. Engard

    In the future there will be collections, but not physical ones (except of course for the existing ones with items that are not allowed to leave the library location). We will see virtual subject collections, determined by classifications and keywords assigned both by professionals and non-professionals.

    On a parallel level there will be virtual catalogs, which are views on virtual collections defined by subjects on different levels and in different locations: global, local, subject-oriented, etc. These virtual collections and catalogs will be determined and maintained by a great number of different groups of people and institutions (commercial and non-commercial). One of these groups can still be a library. As Patrick Vanhoucke observed on Twitter (in Dutch): “We have to let go of the idea of the library as a building; the ‘library’ is the network of librarians“. These virtual groups of people may be identical to what is getting known more and more as “tribes“.

    Having said all this, of course there will still be occurrences of libraries as buildings and as physical locations for collections. Institutions like the Library of Congress will not just vanish into thin air. Even if all print items have been digitised, print items will still be wanted for a number of reasons: research, art, among others. Libraries can have different functions, like archives, museums, etc. and still be named “libraries” too.
    Library buildings can transform into other types of locations: in universities they can become meeting places and study facilities, including free wifi and Starbucks coffee. Public libraries can shift focus to becoming centres of discovery and (educational) gaming. Anything is possible.

    It’s obvious that libraries obey the same laws of historical development as any other social institution or phenomenon. The way that information is found and processed is determined, or at least influenced, by the status of technological development. And I am not saying that all development is technology driven! This is not the place for a philosophy on history, economics and society.

    Some historical parallels to illustrate the situation that libraries are facing:

    • writing: inscribing clay tablets > scratching ink on paper > printing (multiplication, re-usability) > typewriter > computer/printer (digital multiplication and re-usability!) > digital only (computer files, blogs, e-journal, e-books)
    • consumption of music: attending live performance on location > listening to radio broadcast > playing purchased recordings (vinyl, cassettes, cd, dvd) > make home recordings > play digital music with mp3/personal audio > listen to digital music online

    From these examples it’s perfectly clear that new developments do not automatically make the old ways disappear! Prevailing practices can coexist with “outdated” ways of doing things. Libraries may still have a future.

    In the end it comes down to these questions:

    • Will libraries cease to exist, simply because they no longer serve the purpose of providing access to information?
    • Are libraries engaged in a rear guard fight?
    • Will libraries become tourist attractions?
    • Will libraries adapt to the changing world and shift focus to serve other, related purposes?
    • Are professional librarian skills useful in a digital information world?

    I do not know what will happen with libraries. What do you think?

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  • ReTweet @Reply – Twitter communities

    Posted on April 27th, 2009 Lukas Koster 1 comment

    twitterelag

    In my post “Tweeting Libraries” among other things I described my Personal Twitter experience as opposed to Institutional Twitter use. Since then I have discovered some new developments in my own Twitter behaviour and some trends in Twitter at large: individual versus social.

    There have been some discussions on the web about the pros and cons and the benefits and dangers of social networking tools like Twitter, focusing on “noise” (uninteresting trivial announcements) versus “signal” (meaningful content), but also on the risk of web 2.0 being about digital feudalism, and being a possible vehicle for fascism (as argumented by Andrew Keen).

    My kids say: “Twitter is for old people who think they’re cool“. According to them it’s nothing more than : “Just woke up; SEND”, “Having breakfast; SEND”; “Drinking coffee; SEND”; “Writing tweet; SEND”. For them Twitter is only about broadcasting trivialities, narcissistic exhibitionism, “noise”.
    For their own web communications they use chat (MSN/Messenger), SMS (mobile phone text messages), communities (Hyves, the Dutch counterpart of MySpace) and email. Basically I think young kids communicate online only within their groups of friends, with people they know.

    Just to get an overview: a tweet, or Twitter message, can basically be of three different types:

    • just plain messages, announcements
    • replies: reactions to tweets from others, characterised by the “@<twittername>” string
    • retweets: forwarding tweets from others, characterised by the letters “RT

    Although a lot of people use Twitter in the “exhibitionist” way, I don’t do that myself at all. If I look at my Twitter behaviour of the past weeks, I almost only see “retweets” and “replies”.

    Both “replies” and “retweets” obviously were not features of the original Twitter concept, they came into being because Twitter users needed conversation.
    A reply is becoming more and more a replacement for short emails or mobile phone text messages, at least for me. These Twitter replies are not “monologues”, but “dialogues”. If you don’t want everybody to read these, you can use a “Direct message” or “DM“.
    Retweets are used to forward interesting messages to the people who are following you, your “community” so to speak. No monologue, no dialogue, but sharing information with specific groups.
    The “@<twittername>” mechanism is also used to refer to another Twitter user in a tweet. In official Twitter terminology “replies” have been replaced by “mentions“.

    Retweets and replies are the building blocks of Twitter communities. My primary community consists of people and organisations related to libraries. Just a small number of these people I actually know in person. Most of them I have never met. The advantage of Twitter here is obvious: I get to know more people who are active in my professional area, I stay informed and up to date, I can discuss topics. This is all about “signal”. If issues are too big for twitter (more than 140 characters) we can use our blogs.
    But it’s not only retweets and replies that make Twitter communities work. Trivialities (“noise”) are equally important. They make you get to know people and in this way help create relationships built on trust.

    Another compelling example of a very positive social use of Twitter I experienced last week, when there were a number of very interesting Library 2.0 conferences, none of which I could attend in person because of our ILS project:

    All of these conferences were covered on Twitter by attendees using the hashtags #elag09, #csnr09 and #ugul09 . This phenomenon makes it possible for non-participants to follow all events and discussions at these conferences and even join in the discussions. Twitter at its best!

    Twitter is just a tool, a means to communicate in many different ways. It can be used for good and for bad, and of course what is “good” and what is “bad” is up to the individual to decide.

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  • Replacing our ILS, business as usual

    Posted on April 24th, 2009 Lukas Koster 2 comments
    catalog

    © Peter Morville

    As you may have noticed from some of my tweets, the Library of the Unversity of Amsterdam, my place of work, is in the process of replacing its ILS (Integrated Library System). All in all this project, or better these two projects (one selecting a new ILS, the other one implementing it) will have taken 18 months or more from the decision to go ahead until STP (Switch to Production), planned for August 15 this year. My colleague Bert Zeeman blogged about this (in Dutch) recently.

    One thing that has become absolutely clear to me is that replacing an ILS is not just about replacing one information system by another. It is about replacing an entire organisational structure of work processes, with its huge impact on all people involved. And in our case it affects two organisations: besides the Library of the University of Amsterdam also the Media Library of the Hogeschool van Amsterdam. We have been managing library systems for both organisations in a mini consortial structure since a couple of years. So the Media Library is facing a second ILS replacement within two years.

    While the decision was made because of pressing technical reasons, also with an eye on preparing for future library 2.0 developments, it turned out to be of substantial consequence for the organisation.
    This is the first time that I am participating in such a radical library system project. I have done a couple of projects implementing and upgrading metasearching and OpenURL link resolver tools in the last six years, but these are nothing compared to the current project. With these “add-on” tools, that started as a means of extending the library’s primary stream of information, only a relatively limited number of people were involved. But with an ILS you are talking about the core business of a library (still!) and about day to day working life of everybody involved in acquisitions, cataloguing, circulation as well as system administrators and system librarians.

    To make it even more complicated, the University Library is also switching from the old system’s proprietary bibliographic format to MARC21, because that is what the new system is using. Personally I think that the old system’s format is better (just like our German colleagues think about their move from MAB to MARC), but of course the advantages of using an internationally accepted and used standard outweighs this, as always. Maybe food for another blog post later…

    Last but not least, the Library is simultaneously doing a project for the implementation of RFID for self check machines. The initial idea was to implement RFID in the old system and then just migrate everything to the new one. However, for various reasons, recently it was decided to postpone RFID implementation to shortly after our ILS STP. Some initial tests have shown that this probably will work.

    And while all this is going on, all normal work needs to be taken care of too: ” business as usual” .

    Now, looking at workflows: the way that our individual departments have organised their workflows, is partly dictated by the way the old system is designed. The new system obviously dictates workflows too, but in other areas. Although this new system is very flexible and highly configurable, there are still some local requirements that cannot be met by the new system.
    Of course this is NOT the way it should be! Systems should enable us to do what we want and how we want it! Hopefully new developments like Ex Libris’ URM and the very recently announced new OCLS WorldCat Web based ILS will take care of users better.

    Talking about “very flexible and highly configurable”: although a very big advantage, this also makes it much more complicated and time consuming to implement the new system. Fortunately there are a lot of other libraries in The Netherlands and around the world using the new system that are willing to help us in every possible way. And this is highly appreciated!

    Other isues that make this project complicated:

    • unexpected issues, bottlenecks: these keep on coming
    • migration of data from old system: conversion of old to new format
    • implementing links with external systems like student’s and staff database, financial system, national union catalogue

    I think we will make STP on the planned date, but I also think we need to postpone a number of issues until after that. There will still be a lot of work to be done for my department after the project has finished.

    To end with a positive note: the new OPAC wil be much nicer and more flexible than the old one. And in the end that is what we are doing this for: our patrons.

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